INTRODUCTION

This privacy policy applies to the Seva Company mobile application (hereby referred to as "Application" or "App") available on iOS and Android platforms, created by Seva Company (hereby referred to as "we," "us," or "our"). The Application provides a platform for booking various service professionals such as house help, hotel staff, chefs, construction workers, and other labor partners.

This document outlines how we collect, use, protect, and share information gathered through our Application. By downloading, accessing, or using our Application, you agree to the terms and practices described in this Privacy Policy.

INFORMATION WE COLLECT

HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

• To create and maintain your account
• To process and fulfill service bookings
• To match customers with appropriate service partners
• To verify the identity of service partners
• To provide customer support
• To communicate important updates about the Application
• To improve our services and develop new features
• To ensure the security of our platform
• To geotagging orders and auto-filling location information
• To analyze usage patterns and optimize user experience

DATA SHARING AND DISCLOSURE

Currently, we do not share user data with third parties. However, we may disclose information in the following circumstances:

• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• To respond to lawful requests from public and government authorities
• In connection with a business transfer, merger, or acquisition
• With your explicit consent

SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using industry-standard TLS protocols
• Secure storage of sensitive information using encryption at rest
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates to our systems
• Secure handling procedures for KYC documents in compliance with relevant regulations

APP PERMISSIONS

Our Application requires certain permissions to function properly:

• Location Services: Required for matching services in your area and geotagging orders
• Camera Access: Optional, used only if you choose to capture photos for KYC verification or service documentation
• Photo Library Access: Optional, used only if you choose to upload existing photos for KYC verification or service documentation
• Notifications: Optional, to inform you about booking updates and service status changes

You can manage these permissions through your device's settings at any time. Declining optional permissions will not affect the core functionality of the Application, though some features may be limited.

REQUIRED VS. OPTIONAL INFORMATION

We clearly indicate which information is required and which is optional during the collection process. While certain basic information (name, contact details) is required to use our services, you can choose whether to provide optional information.

Required Information:

• Full name
• Phone number
• Email address
• Basic profile information

Optional Information:

• Profile picture
• Additional contact information
• Service preferences
• Feedback and reviews

You may adjust your preferences regarding optional data collection through your account settings. Declining to provide optional information will not affect your ability to use the core features of our Application.

LOCATION DATA

With your permission, we collect your device's location to:

• Facilitate booking services in your area
• Match you with nearby service partners
• Auto-fill location information during the booking process
• Geotag orders for efficient service delivery
• Provide accurate distance calculations for service pricing
• Enable real-time tracking of service partner arrival
• Optimize service partner assignments based on proximity
• Generate location-based service recommendations

Location Collection Methods:

• GPS coordinates (when the app is in use)
• Network-based location (less accurate, used as backup)
• Manual address entry (as an alternative to automatic location)

Location Data Usage:

• Active Use: Location is collected only when the app is actively being used
• Background Use: Location may be collected in the background during active service bookings
• Storage: Location history is stored for up to 30 days for service quality and dispute resolution

You can enable or disable location services for our Application through your device settings at any time. Please note that disabling location services may affect certain features of the Application, including:

• Automatic service partner matching
• Real-time tracking features
• Location-based pricing calculations
• Automated address filling

If you choose to disable location services, you can still use the Application by manually entering your address for each service request.

THIRD-PARTY SERVICE PROVIDERS

Our Application may use certain third-party services for functionality such as payment processing, analytics, and app performance monitoring. These services may collect certain information as described below:

• Analytics providers: Limited device information and usage patterns to improve app performance
• Payment processors: Transaction information necessary to process payments (but not your full payment details)

Each of these service providers has their own privacy policies governing how they use such information. We only work with providers who maintain appropriate data security standards.

CROSS-APP TRACKING AND APP TRACKING TRANSPARENCY

We do not currently engage in cross-app tracking (tracking your activity across other companies' apps or websites for targeted advertising). Should this change in the future, we will update this policy and request appropriate permissions in accordance with Apple's App Tracking Transparency framework.

For iOS users, you will be prompted with an App Tracking Transparency permission request if such functionality is implemented in the future.

DATA RETENTION AND DELETION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

If you do not log into your account for 30 consecutive days, your data will be automatically wiped from our active systems.

Data Deletion Requests

You may request the deletion of your personal information at any time by:

• Contacting us at thesevacompany@gmail.com
• Using the "Delete My Account" option in the app settings
• Submitting a request through our website

Upon receiving your request, we will delete your information from our active systems within 15 business days, subject to any legal obligations to maintain certain records.

Data Portability

Upon request, we will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format. To request your data, please contact us at thesevacompany@gmail.com.

CHILDREN'S PRIVACY

Our Application is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child under 18, we will promptly delete such information. If you believe that we might have collected information from a child under 18, please contact us at thesevacompany@gmail.com.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Continued use of the Application after any modifications to the Privacy Policy constitutes acknowledgment and acceptance of the modified Privacy Policy.

YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate information
• The right to erasure (deletion) of your personal information
• The right to restrict processing of your personal information
• The right to data portability
• The right to object to processing of your personal information

To exercise any of these rights, please contact us at thesevacompany@gmail.com.

CONTACT US

If you have any questions, concerns, or suggestions regarding this Privacy Policy or our privacy practices, please contact us at:

Email: thesevacompany@gmail.com

By using the Application, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.